As we emerge from the Age of Information into the Age of the Customer¹,
there has been a need to reintroduce the knowledge worker as a key part of delivering the valued customer experience. The Age of the Customer might, in fact, best be defined as The New Age of Human Connections in Commerce.
With customers spending less and seeking greater value as they communicate through various channels, many companies now find themselves faced with an immediate need to invest in closing the customer knowledge gap so that they can deliver a valued customer experience.
We are glad you stopped by to learn more about how you can evolve your customer interactions capabilities to provide a more intimate customer experience each and every time you engage with your customer.
1. Competitive Strategy In The Age Of The Customer, Forrester Research, Inc., June 6 , 2011.
A summary snapshot of our Collaborative Customer Interactions Management solution business value.View
Join us for our webinar on "Competing in the Age of the Customer"
This webinar was hosted by Philippe Rosé, Editor IT Business Review at Best Practices International, and involved a discussion of the topic by the following panelists:
- Henry Peyret
- Olivier Loiseau
Skill Group Manager, ECM
- Bertrand Blasquez
Pre-sales Engineer ECM
|Program Date:||November 13, 2012|
Listen to the previously recorded event, conducted in French, and now available on demand with English subtitles. Register Here.
New Business White Paper
Learn how to build the privileged customer experience from both a quality and a process efficiency standpoint.
3 Minute Demo
Learn how your organization can obtain a comprehensive view of customer interactions and be able to share them throughout the organization in real time.